Refund policy
Return Policy:
- Our policy allows for the return of stock (non-custom) items within 3 days of delivery, provided they are in their original condition. Gondola lozier components final sale.Detailed return instructions can be found in our Return Procedure below. Museum cases and custom cases are none returnable items
- displays that are discontinued are not refundable
- customers are responsible for shipping cost back to wsf in event of exception for return.
- IF CUSTOMERS REFUSE A ORDER THAT WAS NOT CANCELED THE CUSTOMER WILL BE CHARGED 35% RESTOCKING FEE AND FEE FOR SHIPPING + SHIPPING RECONSIGNMENT TO OUR WAREHOUSE. EVEN IF YOU FILE A DISPUTE WE WILL ASK FOR 35% OF RESTOCKING + SHIPPING FEES FOR BOTH WAYS. CUSTOMERS NEED TO EMAIL US A LETTER IN ORDER TO CANCEL.
DAMAGED ITEMS - IF YOUR ITEMS ARRIVE DAMAGED DO NOT SEND IT BACK. YOU MUST RETAIN THE ITEMS AND FILE A CLAIM. NO EXCEPTIONS. YOU MAY NOT DISPUTE AND IF YOU DO AND WIN WE WILL SEND YOU TO COLLECTIONS FOR REPAYMENT.
customers are responsible for additional costs of shipping IF WHEN WE GO TO SHIP IT COST MORE MONEY THAN @ ORIGINAL TIME OF INVOICE.-CUSTOMERS ARE RESPONSIBLE FOR LTL COST OVERAGES. ITEMS CANNOT BE CANCELED ONCE THEY HAVE LEFT OUR FACILITY. LTL QUOTES ARE GOOD FOR 3 DAYS AND MAY CHANGE AT TIME OF SHIPMENT.
- We kindly request customers not to return damaged or defective items, as our return policy does not apply in such cases. Should your item arrive in a less than ideal condition, please promptly contact our customer service at 248-404-0149 for immediate assistance.
Return Procedure (Standard Package Shipments - UPS/FedEx Delivery):
- Choose between two convenient options for returning items. You can either return item yourself or effortlessly generate a shipping label using your order number, else we can create shipping label and the return shipping cost will be deducted from your refund value.
Return Procedure (Freight/Pallet Shipments, including display cases):
- For freight, pallet shipments, and display cases, please contact us before initiating a return. We will generate a Sales Return Order number for your return. Ensure the assigned Sales Return Order number is prominently written on all sides of the shipment. Freight Returns will only be accepted with a valid Sales Return Order number visibly marked on the outside of the package/crate.
Preparing Items for Return:
Please ensure a secure return by thoughtfully repackaging your items in their original packaging. Customers are accountable for any damage that may occur during the return shipment. Unfortunately, damaged returns do not qualify for refunds, and customers are required to initiate a claim with the carrier. For an additional layer of security, we recommend insuring packages designated for return. Please be aware that both initial and return shipping costs are non-refundable.
Refunds & Credits:
- Please allow 1-2 weeks for the efficient processing of your return and refund. Refunds will be issued for the item price only. Shipping costs are non-refundable.
- Gondola Lozier and components are none return items and none refundable
- wood melamine items final sale.
- PLEASE NOTE ORDERS RETURNED/REFUSED THE SHIPPING COSTS ASSOSIATED WITH YOUR ORDER ARE THE CUSTOMERS RESPONSIBLITY AND WILL BE REQUIRED TO PAY NOT WSF.
- IF CUSTOMER RETURNS ITEMS IT WILL BE OUT OF CUSTOMERS POCKET FOR COST NOT WSF
- 35% restocking fee on orders
Non-returnable Items:
- Unfortunately, returns cannot be accepted for custom displays and customized products. We appreciate your understanding in this matter.